Due to our continued growth over 2020, two exciting opportunities have arisen to join our industry-leading Client Care Team.
Client Care - First Line
Reporting to our Client Care Manager, you will be the first point of contact for support tickets from our clients. You will also be responsible for maintaining User Help Guides and our Elector8 Knowledgebase, as well as contributing suggestions for our ongoing product development.
Client Care - Second Line
Reporting to our Client Care Manager, you will be responsible for conducting second line triage and support ticket resolution for helpdesk queries from our clients. You will also be responsible for maintaining User Help Guides and our Elector8 Knowledgebase, liaising with our development team to solve more complex queries, as well as contributing suggestions for our ongoing product development.
No experience of our Elector8 software is required for these roles since successful applicants will be given full and comprehensive training on our ElectorCentre product suite and Client Care management tools upon taking up post. Experience of working in an electoral service environment is preferred but not essential.
Full job descriptions for both posts can be downloaded here -
To apply, just send a CV and covering letter explaining your suitability for the relevant post to robertmagee@democracycounts.co.uk
The deadline for applications is 5pm on Friday 8 January 2021 with interviews being held shortly thereafter. The roles can be home-based, with flexible-working arrangements also available.
For an informal discussion around the role, you can contact our Client Care Manager, Rob Magee, on 01925 320888.
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